Your Contact Information: Company Name, Participant Name, Email Address, and Phone Number:
Company Name:
Participant Name:
Email Address:
Phone Number:
How likely are you to recommend Pennsylvania Paper & Supply Company to a colleague or friend?
0 1 2 3 4 5 6 7 8 9 10
Not at all
likely
Neutral Extremely
likely
1. Please rate the performance of your Pennsylvania Paper & Supply Company Certified Facility Management Consultant (if applicable):
  Poor Fair Good Very Good Excellent
Ability to solve problems / Knowledgeability:
Understanding of my needs:
Responsiveness / Returns calls promptly:
Visits with optimal frequency:
Professionalism:
Courtesy / Friendliness / Likeability:
Presentation of new products and options:
2. Please rank your preferred method of placing orders with us:
With my Certified Facility Management Consultant:  
Pickup:  
U.S. Mail:  
Phone:  
Fax:  
Email:  
EDI:  
Website:  
3. Please rate the performance of Pennsylvania Paper & Supply Company compared with your experience with similar suppliers in each of the areas listed:
  Much Worse Worse Same Better Much Better
On-time deliveries:
Brand / Product selection:
Product condition (on delivery):
Accuracy of order fill:
Ability to fill orders completely / Frequency of backorders:
Product substitutions:
Handling of return requests:
Customer service / Inside support:
Phone system (ease of use):
Accuracy of invoices:
Ease of doing business:
Employee attitude / Helpfulness:
Order pick-up process:
Equipment service department:
Appearance of company personnel and vehicles:
Driver professionalism / Helpfulness:
Overall rating of the company:
Value received for price paid:
4. Approximately what is the total annual purchase of all (type of products) from all your suppliers:
Under $1,000:  
$1,000 - $5,000:  
$5,000 - $10,000:  
$10,000 - $25,000:  
$25,000 - $50,000:  
$50,000 - $100,000:  
Over $100,000:  
5. Do you have any new Product Line suggestions / specific requests:
6. If you could change or improve just one thing about Pennsylvania Paper & Supply Company, to earn more of your business, what would it be:

Thank you for taking your valuable time to complete this survey!

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